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CHANGING MY ORDER

I ORDERED THE WRONG SIZE. CAN I STILL CHANGE IT ?

  • Yes, you can. But, you will need to do it quickly. Once your order has been printed, we can unfortunately no longer modify it. Thus, if you need to change the size of your order, contact our support team as soon as possible via the following email address: info@raiseyourself.be. Do not forget to mention your order number when you contact our support team.
I CHANGED MY MIND, CAN I STILL CANCEL MY ORDER?
  • If the clothes you ordered have not been printed yet, you can still cancel your order. When your order is ‘being printed’, it is however no longer possible for us to cancel it, as it is underway. To cancel your order, send us an email at info@raiseyourself.be. Write “Cancel order #number” in object and we will take care of it.

I USED THE WRONG ADDRESS, CAN I MODIFY IT?

  • If your article has not been sent yet, we can still modify your address in our system. In order to make the appropriate changes, send us an email with the correct address as well as your order number at info@raiseyourself.be.
  • Once the order has been sent (you will receive tracking information during shipment), it is beyond our control. If that is the case, we will need to wait to receive the order back. If the product is lost in translation we will not be able to refund you or to send you a new product.

TEXTILE FABRIC AND SIZES

HOW TO CHOOSE MY SIZE?

  • For each of our products, you will find a size chart that will help you choose the adequate size.

WHAT IS THE LEGGING MADE UP OF?

  • Our leggings are made up of 80% polyester and 20% spandex. They are also crafted with an elastic waistband and all the seams are double seams so that you will not be able to tear them.

GENERAL QUESTIONS

I WOULD LIKE TO HELP YOU PROMOTING YOUR BRAND. DO YOU HAVE AN AFFILIATE PROGRAM?

  • If you like our products and want to be part of our team, you can join our affiliate program! You will find more information in the ‘ambassador’ section.

DO YOU WORK WITH INFLUENCEURS?

  • We are constantly looking for new people to join our team of ambassadors. You will find more information in the ‘ambassadors’ section.

I FIND THE PRICES TO BE HIGHER THAN USUAL, WHY IS THAT?

  • First of all, we are proud of the quality of our products. We also promote the fact that you will enjoy an article in a limited edition, which will be totally different from what you can find in traditional shops. Our articles can only be bought from our online shop and nowhere else!
  • Additionally, we work with the best designers and photographs. Why? Because we design by passion. We love investing ourselves in this project and work restlessly. Another detail: do you know that you cannot break the seals of our leggings, no matter how hard you try?
  • Another point: all of our articles are made by hand in America and Europe by respecting dignified working conditions. We do not import low-end garments from China or elsewhere. On the contrary, we print, cut and sew by hand and our articles are printed on demand, which means that when your order a cloth, our creation processus directly starts.
  • Unfortunately,quality and service come at a cost. For this reason, we need to evaluate the price of our articles in order to maintain and guarantee a high-quality product. Yes, it is indeed more expensive than usual, but you will also receive an item of superior quality with a unique design, which will last longer than any other similar article bought in another shop.
  • Finally, we work with high-class materials. We do not content ourselves with using bad quality materials. We only work with high-quality materials and printing techniques, which also increases the price of our product but is even more worth it!

WHY YOUR PRICES ARE IN DOLLARS? I DO NOT COME FROM THE UNITED STATES.

  • We deliver in the entire world, as we want everyone to be able to buy our products. The most common currency worldwide is the american dollar and we thus aligned to this tendency. It does not mean that you will not be able to order our products if you live outside the United States. Credit card companies/paypal will simply use your own currency during the order. Moreover, you can now use our new currency converter.

CAN I ALSO CONTACT YOU BY PHONE ?

  • We currently manage our support numerically. Therefore, it is not necessary for us to own a mobile phone in order to conduct this support. Our systems perform well enough and we thrive ourselves to answer your questions in a timely manner.

ORDER PROCESS AND SHIPPING.

WHAT ARE THE SHIPPING COSTS?

  • All our products include the shipping ! 
HOW MUCH TIME DO I HAVE TO WAIT FOR MY ARTICLE TO BE DELIVERED?
  • Travel time is divided in two separate parts:
  •  PRODUCTION TIME: Keep in mind that we only print on demand. Everything is done by hand in America and in Europe (printing, cutting, couture). For this reason, we usually need around two working days to create our leggings. After this period, you need to add shipment time to the equation. 97.66% of our orders are delivered within the following 5 working days. Half our orders are delivered within the next 3 working days or less. We thus do our best so that you receive your order in due time.
  • SHIPPING TIME: Shipment time really depends on the place where you live in and the distance to our factories. However, we are proud to say that usually our orders are delivered within a week. This period can usually vary according to the number of orders and the periods of the year.

I CANNOT FOLLOW MY ORDER VIA YOUR FOLLOW-UP WEB PAGE. WHAT TO DO?

  • You will receive an email as soon as your article has been printed and sent for delivery. From there on, our tracking is activated. You will automatically receive an email indicating when your order will be delivered as well as a tracing code.

CUSTOMS CHARGED ME WITH ADDITIONAL TAXES, WHAT TO DO?

  • Some additional taxes can be claimed by custom services. We are truly sorry if you are claimed with additional taxes but this issue is beyond our control. This tax is not issued or collected by our company. Unfortunately, certain governments randomly choose to check parcels and to charge our customers with additional taxes for import. It is however impossible for us to check all the different legislations and we thus apologize if you are confronted with this inconvenience.
Need to reach us ?
An idea ? Do you want to retail our products ? Promote our brand ? Become an ambassador ? Feel free to contact us.
RETAIL PARTNERSHIPS
Do you like our products? Do you want to start a partnership with our brand and resell our products? Contact us!
PRESS & MARKETING
You need information about our brand? Looking to contact our marketing department? Contact us!
CAREERS
Do you want to join our team of ambassadors? Benefit from exceptional benefits and help us promote the brand? Contact us!
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